FAQs | Frost School of Music | University of Miami

Frost Music Live is the presenting organization of the Frost School of Music at the University of Miami, presenting performances by internationally recognized guest artists, Frost faculty, and award-winning student ensembles, along with educational and community engagement programs.

Concert times vary by performance. Please check your ticket or the individual concert page for the exact start time. 

Concert length varies by program. Most performances last approximately 75 minutes to two hours, including an intermission when applicable.

Intermissions vary by concert. Please check the individual event page or program for details.

Reserved seating at Frost Music Live is general admission, unless otherwise noted.  Select Frost Music Live concerts are reserved seating.  Seating is general admission, unless otherwise noted. 

Door times vary depending on the performance and venue. Unless otherwise noted, doors generally open approximately 30 minutes before the scheduled performance. We recommend arriving at least 30 minutes before the performance to allow time for parking, walking to the venue, picking up tickets, and finding your seat.

Many Frost Music Live performances are appropriate for families, but programming varies. Family concerts are specifically identified as such.

Late seating policies vary according to the performance and artist. Latecomers may be held outside the hall until an appropriate break in the performance, typically at the first break in the performance through the top entrance of the hall.

To ensure an enjoyable experience for all patrons and to show respect for our performers, we kindly ask that you observe the following concert hall etiquette:

• Please silence all mobile phones and electronic devices before the performance begins. Please refrain from texting, messaging, or using screens during the performance.
• Please remain seated during the performance. If you need to leave the hall, we ask that you do so quietly and at an appropriate moment.
• Please refrain from talking during the performance. Conversations can distract both performers and fellow audience members.
• Children are welcome, but parents and guardians are asked to use their discretion and step outside with children if they become disruptive.
• There is no official dress code at Frost Music Live. Some people like to wear casual attire, while others prefer something more formal. We suggest bringing a sweater; it may get cold in our halls at times.
• Frost Music Live and the Frost Box Office reserve the right to refuse service and cancel orders at management’s discretion. Management reserves the right to tell any guest they must exit the premises.
• Flash photography and recording are generally prohibited unless specifically authorized. Audio/video recording is generally prohibited without permission from Frost Music Live and/or the artist.

Thank you for helping us create a welcoming and respectful environment for artists and audiences alike. We hope you enjoy your Frost Music Live experience.

Food and beverages are not permitted inside Frost School of Music performance spaces unless specifically authorized.

Digital programs and printed program notes may be available for individual performances. Check the concert's event page for a link to the digital program.

Some performances may offer a livestream or Windowcast. Availability varies by event and will be indicated on the concert's event page.

There are three methods to purchase tickets for Frost Music Live:

• FrostMusicLive.com - We encourage guests to purchase tickets here on our website for the fastest and most convenient entry. Click on the Ticket link above in the header to select your concert of choice and ticket type.
• Box Office - Venue box office locations open two hours prior to the event start time. Tickets subject to availability. 
• Phone - Call 305-284-2400 (Monday-Friday, 9 a.m. to 5 p.m.) to reserve your tickets over the phone.  


The Frost School of Music accepts Debit and Credit Cards (Visa, MasterCard, Discover, American Express) only. No cash or personal checks are accepted. 

Yes, E-tickets are accepted at all Frost School venues. Patrons should have their ticket(s) accessible on their mobile device before arriving at the venue. Upon arrival, head straight to the Ticket Scanners with your mobile device – you do not need to visit the Box Office. If you forgot your ticket, please show your ID at the Box Office so they can print you a ticket.

All Frost Music Live ticket sales are final. However, tickets are transferable. In the case you cannot attend a concert, you may either transfer or donate your tickets to someone else. Please let contact our Box Office to let us know if there are any name changes on your ticket(s): 305-284-2400, or email fmtickets@miami.edu.

No refunds or exchanges of tickets will be issued for any latecomers to a performance.

All programs, artists, locations, dates, times, and prices are subject to change without notice. If Frost Music Live cancels a performance, ticket holders will be notified regarding available refund, exchange, or rescheduling options.

Although we try our best to inform the public about program changes, we encourage you to join our mailing list to receive event news. 

In the event that a natural disaster (i.e., hurricanes or severe tropical weather) causes the rescheduling or cancellation of a performance, information will be announced in our e-blast list as well as our website. Please be aware that there is no way to contact all individual ticket holders other than by electronic means. If the concert is canceled, credit and debit cards will be automatically refunded the next business day.

Your ticket price reflects less than half of the true cost of your seat. There is a small fee added to your ticket.  It is donations from music lovers like you that enables us to continue producing beautiful, world-class performances. Thank you. 

Ticket Discounts for Frost Music Live concerts may be available for:

• Frost School of Music students 
• University of Miami students 
• University of Miami faculty and staff 
• Seniors 
• Children/youth 
• Groups of 10 or more
• Veterans or military personnel, where applicable 
• Community Access Programs 

Eligibility and discount amounts vary by performance.  See Policies below, or contact fmtickets@miami.edu for more details.

University Of Miami & Frost School of Music Students
UM students are eligible to receive one (1) free ticket for each Frost Music Live concert. Ticket quantities are limited and are available on a first-come, first-served basis.  Student tickets are not available for select Signature Series concerts.

Please visit the My Frost Portal at this page for more information about reserving your tickets ahead of time.

Important Notes: Students must show current 'Cane ID at the concert hall box office to obtain their ticket.  Students tickets are void 15 minutes prior to a performance and may be sold.  Please arrive on time.  

Students Outside the University of Miami
A discounted student ticket price is listed on most concerts.  Check with our Box Office for details.  

Frost School of Music Faculty & Staff
Frost School of Music Faculty and Staff are eligible for 2 free tickets per select Frost Music Live concerts. Please visit this page for the complete policy and list of applicable concerts. 

University of Miami Employee Discounts
If you are a current UM employee, please fmtickets@miami.edu using your miami.edu account for a $5 off discount code.

University of Miami Alumni
If you are Cane and graduate of UM, please fmtickets@miami.edu using your miami.edu account for a $5 off discount code.

Senior Discounts
A $5 off ticket discount is available for seniors (for 65 years and over) for most general admission concerts. When applicable, senior discounts are not available for reserved seating concerts.

Golden Ticket & Culture Shock
Selected Frost Music Live performances participate in Miami-Dade County's Golden Ticket Arts Guide, providing complimentary tickets to eligible older adults. Availability is limited and advance reservation may be required. Click here to view the guide.

Golden Ticket patrons should follow the instructions published by Miami-Dade County Department of Cultural Affairs. For participating Frost performances, patrons may be instructed to call the Frost Box Office at 305-284-2400 in advance. 

Frost Music Live participates in community access initiatives that make performances available  to youth including Culture Shock. Teens and young adults ages 13-22 can buy tickets for only $5 to the select performances at Frost Music Live.  Click here for more details.

Prospective renters should submit an event/rental inquiry with the requested date, event type, estimated attendance, technical requirements, and preferred venue to fsomhalls@miami.edu

Rental inclusions vary by venue and event. Technical staffing, equipment, security, box office services, custodial services, furniture, and other services may incur additional fees.

The Frost School of Music maintains a very active performance calendar.  However, at certain times of the year, rental venues may be available, including:

• Gusman Concert Hall 
• Knight Center for Music Innovation venues (Newman Recital Hall & Hormel Innovation Stage)
• Other Frost School of Music spaces, subject to availability and event requirements. 

External organizations may inquire about facility rentals, subject to University of Miami policies, scheduling, technical requirements, and availability.

Depending on the venue, Frost facilities may accommodate:

• Concerts
• Recitals
• Lectures
• Educational events
• Corporate/community events

Prospective renters should submit an event/rental inquiry with the requested date, event type, estimated attendance, technical requirements, and preferred venue to fsomhalls@miami.edu

Rental inclusions vary by venue and event. Technical staffing, equipment, security, box office services, custodial services, furniture, and other services may incur additional fees.

Yes. Many visiting artists participate in master classes, workshops, demonstrations, lectures, or other educational activities with Frost School students.

Availability varies by artist and event. Some are open to the public, while others are limited to Frost School students only.  Public master classes and artist talks will be listed on the Frost Music Live website. 

Select performances may include open rehearsals with Frost School ensembles and/or visiting artists. Check the event listing for availability.  Frost Music Live Encore Members receive special invitations to closed rehearsals. Click here for more information.

Personal information collected through this website may be used by the University of Miami and the Frost School of Music to communicate with you regarding special offers, upcoming events, updated information from the Frost School of Music, or for other marketing purposes.

If you provide us with your e-mail address, mailing address, or telephone number, we may use such information to contact you, from time to time, regarding your ticket order status or special last-minute deals.

We may occasionally make your emails available to select other organizations whose products or services you might find interesting, including but not limited to non-profit arts organizations, affiliated organizations, or companies or organizations with whom we have a contractual or sponsor relationship.

We do not provide your personally identifiable information to any advertising server companies.

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to us. Instead, contact us by phone or in writing.

If you want to remove your information from our database and do not want to receive any Frost School of Music correspondence, e-mail, or otherwise, please make such a request by calling 305-284-2400, emailing us, or writing to us at the address displayed on our website. Please include your full name, complete address, and/or e-mail address to process your request.

Patrons who receive e-blasts through our Constant Contact email system can simply unsubscribe within the email.

Frost School of Music does not have, under any circumstances, access to your credit card information. When you purchase tickets online or in person, we use your credit card information only to process your payment and will not use it for marketing purposes. Credit card information is transmitted through but is not stored, on a web-enabled server. If you would like to purchase more tickets, you will need to have your credit card ready. Please be aware that your credit will be billed from our third-party service provider, OvationTix (Tmania), located in New York.

This website contains hyperlinks to other websites, including the websites of other select organizations, which are beyond the control of the Frost School of Music. The Frost School of Music at the University of Miami is not responsible for the privacy practices or the content of such websites.

Concert guests and students attending and/or participating in class sessions or events understand that they may be audio/video recorded or photographed. The Frost School of Music reserves the right to publish pictures of audience members and students on its website, social media accounts, and printed materials.

Students will be informed or made aware of this by the instructor or event director before the start of the class or event.

Students' voice, image, or likeness will be used for educational purposes, including for institutional review of instruction and for the education of other students. These materials will also be used to promote the school and its programs.

Students will receive no money or remuneration of any kind from the University related to this consent and release.

Students/concert guests acknowledge that they do not have the right to approve any materials developed by the University as authorized.

All rights in and to any compositions embodied in any audio or video recordings remain the property of the composer(s).